Every question answered. No small print. No surprises.

EventPassHero is an all-in-one event ticketing and fundraising platform built for fraternities, sororities, alumni chapters, nonprofits, and community event promoters. It combines interactive seating, member accountability tracking, Tap to Pay, affiliate sales, digital tickets, and 2–3 day Stripe payouts into a single system — with no monthly fees, no contracts, and no setup costs.

Organizations that drive community impact: fraternities and sororities (especially Divine Nine chapters), alumni groups, nonprofits, faith-based organizations, and independent event promoters. If your event involves selling tickets, managing attendees, or tracking individual member contributions, EventPassHero fits.

Most organizers go live within 15 minutes using the guided Event Creation Wizard. It walks you through event details, ticket types, branding (logo, colors, banner), seating (if applicable), and checkout setup step by step. No development or design skills required.

Galas, banquets, step shows, alumni weekends, scholarship fundraisers, networking mixers, day parties, concerts, outdoor festivals, conferences with breakout sessions, philanthropic 5Ks, member-only mixers, vendor expos — anything with tickets, tables, or seated attendance. Free, paid, private, and member-restricted events are all supported.

No. If you can fill out a form and upload a logo, you can launch an event. The wizard handles all the technical plumbing (Stripe connection, ticket delivery, QR code generation, email sending). For organizations that want more, there's an organizer app for iOS and Android — but it's optional.

No. EventPassHero gives you a hosted, branded event page at a URL you can share anywhere — Instagram bios, group texts, email blasts, flyers. You can also embed it on an existing site or link from your chapter or organization homepage.

Go to eventpasshero.com/create-event-start-here, sign up with your email, and you'll be in the dashboard in under a minute. No credit card required to sign up or build your first event. Stripe Connect setup happens only when you're ready to accept paid ticket sales.

All major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, and Cash App Pay. Payments route through Stripe for PCI-compliant processing. International cards are accepted.

Stripe Connect settles to your bank account on a 2–3 business day rolling schedule. There's no event-end hold, no minimum payout threshold, and no manual payout request required. Funds arrive automatically as tickets are sold.

From your organizer dashboard, click Connect with Stripe. You'll be redirected to Stripe's secure onboarding flow, where you enter your bank details and complete identity verification. Most users complete this in under 5 minutes. Once verified, payouts begin automatically.

From the organizer dashboard, find the transaction and click Refund — full or partial. Refunds process through Stripe and credit the buyer's original payment method (typically within 5–10 business days depending on the card issuer). Refund the platform fee as well, or keep it, depending on your policy.

If a buyer files a chargeback with their bank, Stripe notifies you through the EventPassHero dashboard. You can upload evidence (order confirmation, attendee check-in record, terms of sale) directly from the dashboard. Most chargebacks resolve within 30–60 days. EventPassHero does not charge a dispute fee on top of Stripe's.

Yes, if your event revenue meets Stripe's 1099-K threshold for the year, Stripe issues the 1099-K directly to you. EventPassHero does not issue tax forms — Stripe (the payment processor) does, in accordance with IRS rules.

Yes. You can refund any dollar amount up to the transaction total. Useful for pro-rated refunds, per-guest refunds on a multi-ticket order, or returning only the platform fee.

Stripe shows the decline reason (insufficient funds, card expired, 3D-Secure failure, etc.) in the dashboard. The buyer sees a friendly error and can retry with a different payment method. No ticket is issued until payment succeeds. Failed transactions don't count against your fees.

A system for tracking which of your members, officers, or volunteers is driving ticket sales. Each member gets a personalized tracking link. Sales through that link attribute back to the member, giving leadership clear visibility into individual contributions.

Each member gets a unique link (e.g., /event/yourgala?ref=danieller). When a buyer checks out through that link, the sale is credited to Danielle. Members can share their link via text, social, or email — every conversion is tracked.

Yes. Assign a minimum sales goal (dollars or tickets) per member. The dashboard shows who's meeting quota ✅ and who's still working toward goal ⚠️, with running progress bars and automatic daily email digests to leadership.

Yes. A live leaderboard ranks members by sales driven. Chapters use it for friendly competition; national orgs use it for chapter-vs-chapter visibility. Top performers can be highlighted on the event page too (opt-in).

Hero Affiliates is Member Accountability layered with optional commissions. You can set a per-ticket payout (fixed or percentage) that each affiliate earns on sales they drive. Payouts flow through the standard Stripe pipeline with exportable statements.

Yes — configurable per affiliate or per tier. Some orgs pay a flat $5 per ticket; others offer tiered bonuses (e.g., 10% above quota). Payouts and statements are automated.

Yes. The dashboard lets you email the current accountability report (leaderboard, quota met/not met, daily totals) to any email address. Perfect for weekly board check-ins or chapter-wide updates.

Yes. Send announcements, ticket-sale reminders, event-day instructions, and post-event thank-yous directly from the organizer dashboard. Emails segment automatically by ticket type, attendee status, and member link.

Yes. Text reminders, event-day check-in alerts, and thank-you follow-ups. SMS opens at roughly 98% — higher than email — so it's the preferred channel for day-of comms.

Sharer lets attendees share their ticket purchase to social, SMS, or email with one click, using auto-generated tracking links. Their network buys tickets → the referrer is credited. A viral loop on top of standard ticket sales.

Yes. Drop your Meta Pixel ID and Google Tag ID into the event settings. Purchase, add-to-cart, and initiate-checkout events fire automatically — no developer needed. Retarget warm buyers with ad campaigns.

Every email includes a one-click unsubscribe. Unsubscribes are honored globally (an attendee who opts out won't receive future promotional emails from your org). Transactional emails (ticket delivery, refund confirmations) always send.

EventPassHero uses properly authenticated sending infrastructure (SPF, DKIM, DMARC). Inbox placement is high (>95% typical). Avoid spam triggers by writing clear subject lines, keeping attachment sizes reasonable, and sending to engaged lists.

Yes. EventPassHero is used extensively by Divine Nine and IFC/NPC chapters for formals, philanthropy events, step shows, alumni weekends, and member dues collection. Member Accountability maps directly to chapter sales requirements.

Yes. Multi-day events, tiered ticket types (single-night, weekend pass, VIP), seating for banquets, after-party add-ons, alumni directory integration — all supported.

Set a minimum sales quota per member (e.g., “sell $300 of tickets”). Members get personalized links; the system tracks contributions. Leadership emails the accountability report to chapter-wide lists or the parent organization.

Yes. Upload a member email list, or require a passcode. Anyone not on the list (or without the code) can't complete checkout. Perfect for members-only formals and alumni-exclusive events.

Yes. For qualifying 501(c)(3) organizations, donation line items at checkout include IRS-compliant acknowledgment language. Each donor receives an emailed receipt with your org's tax ID and the donation amount.

Yes. Invite board members as view-only users. They see sales dashboards, member accountability reports, and event summaries but can't change event settings or refund transactions.